FAQs
General

1. Will Toggle be broadcasting National Day Message and National Day Parade?

Yes, there will be LIVE simulcast streaming for both events on Toggle.
The National Day Message will be available in four languages, on 8 August 2019 at the following schedule:

Language

Start time

Simulcast on Toggle

English

8 August 6.45pm

CNA

8 August 9:30pm

Channel 5

9 August 10.00am (repeat)

CNA

9 August 5.25pm (repeat)

Channel 5

Chinese

8 August 8.45pm

Channel 8

8 August 11.30pm

Channel U

9 August 5.25pm (repeat)

Channel 8

9 August 5.25pm (repeat)

Channel U

Malay

8 August 8.30pm

Suria

9 August 5.30pm (repeat)

Suria

Tamil

8 August 8.00pm

Vasantham

9 August 5.30pm (repeat)

Vasantham


The National Day Message will be delivered in the four official languages by:

  1. Prime Minister Lee Hsien Loong (English);
  2. Deputy Prime Minister and Minister for Finance Mr Heng Swee Keat (Chinese);
  3. Minister for the Environment and Water Resources and Minister in charge of Muslim Affairs Mr Masagos Zulkifli (Malay); and
  4. Minister for Communications & Information Mr S Iswaran (Tamil).

National Day Parade will be shown LIVE on 9 August 2019 from 5.45pm to 8.25pm on these simulcast channels via Toggle – Channel 5, Channel 8, Channel U, Vasantham and Suria. For the hearing impaired, LIVE captions can be enabled or disabled through “Settings” on Toggle’s video player on Channel 5 simulcast on web browsers and mobile app. LIVE captions will also be available by default on Toggle Live channel.

2. I am located overseas, will I be able to watch the National Day Message and National Day Parade (NDP) on Toggle?

Yes, you will be able to watch both the National Day Message and NDP on Toggle, overseas. Please refer to the schedule in Question 1.

3. Are subtitles available for the National Day Message and National Day Parade (NDP)?

Yes, National Day Message broadcasts will be subtitled in the respective language of the channel.

Subtitles are not available for NDP. However, LIVE captions will be available and can be enabled or disabled through “Settings” on Toggle’s video player on Channel 5 simulcast on web browsers and mobile app. LIVE captions will also be available by default on Toggle Live channel.

4. Can I watch the National Day Message and National Day Parade videos after TV broadcast?

Yes, both National Day Message and National Day Parade videos will be available on Toggle after TV broadcast.

5. Why am I unable to access the NDP 2019 4K channel?

NDP 2019 4K channel is for users who have registered for the NDP 2019 4K Trial only.

6. Will NDP 2019 4K be available for all after broadcast?

Yes, the 4K videos will be available on Toggle after live broadcast on 4K compatible Smart TV and Apple TV devices.

Troubleshooting

1. How do I enable LIVE captions for Channel 5 simulcast on Toggle?

Users can turn on the LIVE captions using the settings in the video player play bar.

The icon can be different for various platforms:

  1. Mobile app: Tap on the video and tap on the last icon on the right of the player bar to turn on the captions.
  2. Web browser: Place your cursor on the video player. The first icon (gear image) on the bottom right of the player is the “Closed Captions” button. Click and turn on the captions.

2. Why am I experiencing error code 30001 on my device?

This may be due to app connectivity issue. Please sign out and sign in to the app to try again.

If issue persists, please do a reset of devices:

  1. Sign out of the app from all your devices.
  2. Sign in to www.toggle.sg, go to My Account, Manages Devices and remove all devices.
  3. Go to Phone settings, select Toggle under App. Under Storage, please clear data and cache.
  4. Sign in to devices and try to play again.

3. Why am I experiencing error code 50001 on my device?

This may be due to app connectivity issue. Please sign out and sign in to the app to try again.

If issue persists, please do a reset of devices:

  1. Sign out of the app from all your devices.
  2. Sign in to www.toggle.sg, go to My Account, Manages Devices and remove all devices.
  3. Sign in to devices and try to play again.

4. Why am I experiencing streaming issues?

There are several possible reasons:

  1. Exceeded maximum number of stream allowed at any one time for signed in users
  2. Device or app memory cache

Here are some helpful tips to ensure you have a good viewing experience:

  • Number of registered devices in your account (signed in users)
    We recommend users to clear the device list entirely and sign in to the device again.

    To clear your device list, please sign in to your account at www.toggle.sg and go to “My Account”. Remove all the devices listed in Manage Devices. Thereafter, sign out of the app and sign in again to start streaming.
  • Cache or app memory
    Device or app memory cache could present your app from functioning properly. To address caching issues, users can stop the Toggle app from running in the background through a few simple steps or reset the device to clear the cache:

    • iOS Device
      Double click the Home button to bring up the fast app switcher
      Navigate to the Toggle app screen
      Swipe up to shut down the Toggle app
      Do the same for other apps that are running in the background as well
    • Android Device
      Go to Phone Settings > Applications > Toggle > Force Stop
    • Chromecast Device
      Disconnect the Chromecast from the mobile app
      Unplug the Chromecast from the USB port on the TV
      Plug the Chromecast back to the USB port on the TV
      Connect to the Chromecast to the mobile app again
      If having performed the above and issues still persist, please uninstall & reinstall the Toggle app.
 
 
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